Shop Manager, Holt Renfrew Yorkdale

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

Customer Service

Stresses importance of building a local clientele

Assist associates with various customer service issues

Ongoing improvement and support of all aspects related to clientling

Staff Development

Ongoing performance management to ensure goals are consistently being met

Demonstrates leadership and leads by example.

Assists in implementation and execution of the store’s strategic business plans

Operations

Assist in developing store as according to brand’s overall objectives

Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s

Maintain...