Site Reliability Principal Specialist, IT Operations

Here’s what we do and why we do it: We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. .

Location: Remote (from Canada).

Overview

The Site Reliability Principal Specialist on the IT Operations team implements a proactive, resilient, and scalable approach to site reliability across all Sherweb platforms. This senior technical individual contributor role shapes how reliability is designed, governed, and sustained across systems, elevating reliability from reactive operations to an engineered discipline—intentional, measurable, and scalable—ensuring platforms operate predictably as Sherweb grows in scale, complexity, and customer impact. Operating at a broad organizational scope, this role acts as a principal-level technical leader across IT Operations. It sets reliability direction and drives consistency through technical authority, influence, and partnership, serv...