Software Support Specialist - Helpdesk

**RT Lawrence Corporation is expanding!
**We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan.We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve.We take pride on our propriety software that we modify and setup base on our clients need and we are expanding in seeking technology professionals in Mexico for our added several new clients to our Remittance, Lockbox and new Data Analytics divisions.Job Title**:Software Support Specialist / Helpdesk****Key Responsibilities**:- Identify errors, devise solutions, and take necessary actions to ensure timely resolution of issues.
- Assume accountability for the success or failure of assigned projects, ensuring delivery within SLA/project deadlines.
- Structure and prioritize business requirements for assigned projects, ensuring alignment with organizational goals.
- Actively participate in group discuss...