Solution Architect - Contact Center AI Modernization (Toronto)

Employment Type: 6‑week PoC contract, with high extension possibility upon implementation

Location: Greater Toronto Area - hybrid

Role Overview

The Solution Architect will lead end‑to‑end solution architecture across CCaaS, cloud integrations, data flows, agentic AI workflows, and enterprise systems. This role will partner with business, technology, architecture, and delivery stakeholders to define scalable, secure, and implementation‑ready solutions.

What you’ll do

• Design end‑to‑end CCaaS and agentic AI solution architectures.
• Define integration patterns across contact center platforms, CRM, IVR, telephony, knowledge systems, analytics, and enterprise applications.
• Translate business and CX objectives into scalable technical architecture.
• Lead solution design workshops with business, technical, and delivery stakeholders.
• Assess current‑state contact center platforms, workflows, data flows, and integr...