Soporte Tecnico

ZKTECO for expansion requests:Technical Support Engineer**Reports to**:Technical Support Team Manager**Department**:Access Control -Technical SupportSummaryDuties & ResponsibilitiesØ Performs remote troubleshooting of hardware and software, and component replacement, installation, and repair.
Ø Provides intermediate to advanced product education to customers and staff.
Ø Tests and debugs software and hardware updates.
Ø Performs Quality Control (QC) on factory shipments.
Ø Troubleshoots system and network problems and diagnoses and solves hardware or software faults.
Ø Provides procedural documentation and relevant reports.
Ø Interacts with overseas team when necessary to establish further support for more advanced troubleshooting.
Ø Learns updated information and skills relevant to role as new products and technology progresses.
Ø Follows diagrams and written instructions to repair a fault or set up a system.
**Qualifications**:- Associate degree...