Spare Parts Analyst

The Spare Parts Analyst (SPA) is responsible for managing quotations and orders for spare parts, including requests, returns, delivery timelines, and order status. The SPA works closely with customer service and technical support teams, serving as a key point of contact to ensure that spare parts needs are met throughout the customer journey.In addition, the SPA maintains constant communication with the internal supply chain regarding deadlines, delays, and potential risks to service levels. The SPA also organizes spare parts kits for planned maintenance activities, collaborating with field service planning and procurement teams to ensure availability and demand forecasting accuracy.When necessary, the SPA escalates technical inquiries to specialized support and follows up to ensure prompt resolution.Main TasksReceive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organizationFollow all parts request...