Specialist product support

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose

:Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team

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Preferred Functional Knowledg

• e:Indian Payroll Knowled
• geGood Written & Verbal Communicati
• onExperience into Customer Suppo

rt
Key Responsibili

• ty:Support clients on phone, email or remote support tools in using and deriving maximum value from the applicat
• ionAcquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and va
• lueProactively build strong customer relationsh
• ipsUnderstand client requirements, configure the greytHR application to ad...