Specialist product support

About Department:
Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
Position Purpose
: Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team
.
Preferred Functional Knowledg
e: Indian Payroll Knowled
ge Good Written & Verbal Communicati
on Experience into Customer Suppo
rt
Key Responsibili
ty: Support clients on phone, email or remote support tools in using and deriving maximum value from the applicat
ion Acquire and maintain a comprehensive understanding of greyt HR - in terms of usage, configuration, implementation and va
lue Proactively build strong customer relationsh
ips Understand client requirements, configure the greyt HR application to address these requirement, port client data, provide user training and support the client in implementing the application i...