Spectrum Health Client Care Manager

Drive excellence in patient care at Spectrum Health in Mississauga as the Manager of Client Care Services. Focus on staff leadership, workflow improvement, and client satisfaction.
Spectrum Health is hiring a Manager, Client Care Services to lead from their Peel office. This role oversees Client Care Coordinators, ensuring that patient schedules run smoothly while enhancing service quality. You will tackle patient care issues, support your team in resolving complaints, and implement effective scheduling processes that monitor key performance indicators.
Key Responsibilities:
• Direct and motivate staff for quality client care
• Manage scheduling and field staff overtime effectively
• Oversee resolution of client complaints
• Facilitate onboarding and training for staff
• Analyze KPIs and promote quality improvement initiatives
Requirements:
• At least 5 years of health care experience required
• Registered health care professional preferred
• 2+ years i...