Sportsbook Technical Support 2 Analyst (Medellín)

The Role

As a Sportsbook Technical Support 2 analyst you will be expected to deal with inquiries that come from customers and internal GS teams via Zendesk, support the Multibet product among other upcoming ones, besides deeply investigate specific cases that might not have a straightforward solution, know how to escape to development teams, in addition to other support-related tasks. We are looking for a proactive, confident, goal-seeker analyst that is encouraged to learn and can communicate effectively while working under pressure and multitasking.

Main Responsibilities

• Communicating with bookmakers and other Genius Sports teams effectively.
• Supporting the Multibet product and upcoming products for our team.
• Solving and prioritizing problems related to SBTS2 customers.
• Escalating relevant information to the Development Team when necessary.
• Providing feedback to clients in an efficient and professional manner.