Sr. Analyst Member Operations Automation

Overview

Recruiter: Daniel Chacon Reports to: Rocio Monroy Site: This position is available in Las Fuentes, Tlaquepaque

The Role:

The Member Operations Automation Analyst plays a key role in ensuring efficiency and reliability of customer service operations by developing, maintaining, and administering Intelligent process automation solutions within the area. This position is responsible for analyzing operational processes, identifying automation opportunities, and ensuring robots are effectively implemented and sustained to support service quality, reduce manual effort, and enhance customer experience.

How you'll make an impact:

• Identify, analyze, and document customer service processes to determine opportunities for automation, efficiency, and error reduction. Develop detailed process maps and workflows.
• Design, develop, test, implement, and maintain IPA robots that support service operations. Monitor per...