Description
Job Characteristics
- Manages multiple countries or divisions/sales groups of General Customer Service.
- Responsible for managing six or more processes with knowledge of two systems.
- Ensures that customers receive the best sales service possible.
- Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
- Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.
- Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.
- Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.
- Must have experience in marketing, sales or operations.
- Mainframe and telecommunications system knowledge requi...
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