Sr. Director, Business Transformation and Customer Experience

Job Summary

Job Title: Sr. Director, Business Transformation and Customer Experience (CX) – Insulet Global Business Services (IGBS)
Department: Global Operations

Position Overview:
As the Head of Business Transformation and Customer Experience (CX) for IGBS, this role is be responsible for building and leading solution design, Business Process Management (BPM), and related Continuous Improvement (CI) capability in IGBS and in Insulet. This role will also be responsible for sensing and proactively sponsoring efforts to improve internal customer experiences. This role will also be responsible for collecting data and reporting on Insulet business process performance, including key IGBS performance data. This role will also champion a service quality and CI mindset in the organization through an integrated understanding of the relationships between process design, service performance, ease of use and customer experiences, interacting with IGBS processes and services....