Sr. Mngr, Operational Readiness & Enablement

Sr. Mngr, Operational Readiness & Enablement

FULL TIME SALARIED Markham, ON, CA

The Sr Manager, Operational Readiness and Enablement, is the single point of contact and accountability for ensuring all internal and external customer changes across the enterprise are operationally ready before launch. This role owns end-to-end operational readiness and adoption lifecycle for initiatives originating from Sales, Marketing, Technology, Product, and Digital, and Enterprise Change. The role ensures that frontline teams are fully prepared to execute change effectively, customers experience seamless outcomes, and operational risk is actively managed.

Acting as the operational gatekeeper, this leader has the authority to challenge business owners, influence design decisions, and delay or stop launches where readiness, adoption, or customer/agent impacts are not adequately addressed.

Reporting to: Director, Knowledge Management, Learning and Development