Sr Principal Product Manager, Unified Support & AI Experience

Position Summary

Ingram Micro is transforming support into a modern, AI-enabled global platform experience. We are looking for a visionary Senior Principal Product Manager to lead product strategy and roadmap execution for our Unified Support and AI Experience ecosystem. This is a highly visible leadership opportunity for someone who thrives at the intersection of AI transformation, customer experience, platform strategy, and operational scale. This role is ideal for a product leader who has successfully transformed enterprise support experiences within large SaaS, cloud, platform, or marketplace organizations and who understands that great AI experiences are measured not only by efficiency gains, but also by customer trust, usability, and human outcomes. You won’t inherit a static roadmap. You’ll help define the future direction.

Why This Role Matters

This is a rare builder opportunity to help define the future of AI-enabled support within...