Full-time

Sr. Retirement Plan Operations Specialist

Posted by TIAA • June 12, 2026

📍 Charlotte, NC, United States
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Description

The Retirement Plan Operations Specialist leads the day-to-day client service and administrative support to plan sponsors and the back office operations, processing defined contribution and benefit plan transactions. While leading daily administrative operations, this job is responsible for asset management operations processes pertinent to retirement plan processing, settlements and record maintenance.

**Key Responsibilities and Duties**

+ Manages and increases the effectiveness and efficiency of support services for retirement plan operations.
+ Leads the reconciliation of retirement plan accounts and ensures proper documentation.
+ Resolves complex account related issues and implements process changes to prevent reoccurring issues.
+ Communicates storage levels with management for on-site and off-site storage for retirement plan systems.
+ Interprets and implements company policies and procedures, and ensures compliance by preparing related reports and ...

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