Sr Tech Supp Specialist

+ Handle internal and external level customer related issues and concerns
+ Capability to fault finding issues filtered by Partner, Hub or internal customers
+ Point of escalation for Technical Support Specialist
+ Provide required assistance to ensure product readiness for serviceability and reliability
+ Provide required assistance in internal Technical Support NPI and User Acceptance Testing
+ Support the development of technical documentation and training
+ Maintain acceptable call evaluation requirement & KPIs
+ Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
+ Record all customer interactions into a CRM (Customer Relationship Management) Database
+ Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
+ Actively participate in departmental activities and initiatives
+ Maintain acceptable call evaluation requirement
+ Maintain acceptable VOC KPI requirements

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