Sr Technical Support Associate

**JOB DUTIES**:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & softwareDevelop and share knowledge
**YOU MUST HAVE**:
- Excellent English Communications and verbal skillsCustomer Service Experience
**WE VALUE**:
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills
**WHAT'S IN IT FOR YOU?
**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through t...