Description
What you’ll do
Customer Service
+ Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
+ Enforces delivery of our operating model customer service standards.
+ Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
+ Meets established service levels agreements for in-store services and order fulfillment
+ Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs
Operations
+ Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
+ Establishes plan and follows up on execution of weekly price changes, promotional set-u...
Customer Service
+ Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
+ Enforces delivery of our operating model customer service standards.
+ Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
+ Meets established service levels agreements for in-store services and order fulfillment
+ Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs
Operations
+ Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
+ Establishes plan and follows up on execution of weekly price changes, promotional set-u...
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