Strategic Escalation Manager - Cross-Functional Resolve

Trellix is seeking a dedicated Staff Escalation Manager in Colombia, Nariño, Los Abades. This strategic role is essential for managing critical customer issues, leading cross-functional teams, and communicating with executive stakeholders. Ideal candidates should have over 10 years in escalation management or support management and possess certifications like PMP or ITIL 4. Trellix offers excellent benefits, including retirement plans, medical coverage, and paid time off.
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