Description
IntouchCX, a global leader in customer experience management, is seeking a Workforce Supervisor in Bogotá, Colombia. The successful candidate will lead a team of Workforce Analysts, ensuring optimal staffing and meeting operational goals. Responsibilities include evaluating forecasting models, communicating workload forecasts, and responding to client escalations. Candidates should have a post-secondary degree and at least two years of leadership experience in workforce management. Competitive salary and benefits offered.
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