Supervisor, Guest Experience - Scarborough Town Centre

Job Overview

Position: Guest Experience Supervisor (Scarborough Town Centre). Reporting to the Guest Experience Manager/Senior Property Manager. The role involves day‑to‑day operations, guest service, and staff leadership to ensure an exceptional guest experience.

Responsibilities

• Recruit, onboard, and train Guest Experience team members in collaboration with HR.
• Facilitate and assist in staff meetings for the department.
• Communicate in‑centre events, store closures, openings, and relocations in a timely manner.
• Develop scheduling templates, payroll, training, vacation approvals, corporate gift cards, and adapt to operational needs.
• Monitor inventory and expenditures to support budget management.
• Participate in special projects and other duties as needed.
• Assume additional responsibilities as assigned.
• Model exemplary customer service, dedicating 80% of the week to in‑centre mo...