Supervisor Guest Experience (Teléfonos)

**Additional Information**
**Job Number**********
**Job Category**Rooms & Guest Services Operations
**Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, *****
**Schedule**Full Time
**Located Remotely?
**N
**Position Type** Non-Management
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Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request, or problem.
Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received.
Verify and adjust billing.
Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights.
Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling...