Supervisor of On-Board Hospitality Services

Lead the guest experience on Ontario Northland's Northlander trains as the Supervisor of Hospitality and On-Board Services. This role focuses on managing team performance and ensuring seamless service delivery.
As a crucial leader within Passenger Services, you will oversee hospitality operations on the Northlander Passenger train. You will establish worker schedules, confirm safety protocols, and directly enhance the customer experience. Your guidance will empower Hospitality Attendants to maintain service excellence while ensuring operational efficiency throughout their shifts.
Key Responsibilities:
• Establish crewing schedules for Hospitality Attendants
• Verify and approve weekly payroll accurately
• Conduct pre-trip inspections and ensure service standards
• Lead daily briefings to align team goals
• Monitor service delivery and address passenger concerns
Requirements:
• College diploma in Hospitality or related field
• 3 – 5 years experience in cust...