Supervisory IT Specialist

Summary Incumbent will serve as the Manager of the Enterprise Operations Center (AIF-010). Responsibilities As the Enterprise Operations Center (EOC) Manager, you will serve as the operational anchor providing leadership and hands-on oversight for a continuous, 24/7/365 mission-critical IT environment. In this role, you will manage workforce schedules to ensure seamless, round-the-clock shift handovers while preventing burnout and maintaining high team performance. You will be responsible for mentoring and developing a multi-tiered technical team, establishing clear Key Performance Indicators (KPIs), and enforcing strict adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). You will lead the EOC team in critical incident response frameworks and major incident monitoring, acting as the primary driver during outages. This involves orchestrating rapid, cross-functional escalations and leading crisis teams to safeguard system availability and minimize Mean ...