Full time

Support applications L2

Posted by MX003 Marsh & McLennan Servicios, S.A. De C.V. • May 28, 2026

📍 Ciudad de México, Ciudad de México, Mexico

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Description

Description:
Support applications L2 
We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office. 
This position focuses on providing Level 2 support. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.
We will count on you to: 
Understand the application, processes, and stakeholders involved. 
Analyze and clarify support tickets (incidents and service requests) with reporters. 
Coordinate with IT teams to provide technical solutions and monitor application/server health, logs, and alerts. 
Perform root cause analysis on high-priority tickets and share incident reports with stakeholders. 
Facilitate incident testing and com...
            

Job Details

Location Ciudad de México, Ciudad de México
Job Type Full time
Category Computer Occupations
Posted May 28, 2026
Deadline July 07, 2026

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