Support Engineer 2

Overview

Job Profile - Support Engineer II

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What You´ll Do

• Acts as a liaison between Support Services, PMG, Consulting Services across products.
• Available on call (on shift basis) for extreme emergencies / critical site down issues.
• Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
• Ensures quantity and quality content in the knowledge base.
• Add value by developing knowledge article as well as working on operational improvements.
• Escalates issues that may have a negative financial or relationship impact.
• Mentors team associates in product knowledge and triage techniques.
• Performs customer performance re...