Description
We are looking for a systems-minded professional to bridge the gap between technical support and automation engineering. This is not a traditional ticket-taking role. You will be the primary owner of our Self-Service Ecosystem , using AI and CRM automation to ensure our customers find answers before they ever need to reach out to a human.
What You’ll Do
Prototyping and Experimentation: Design and pilot experimental AI workflows to proactively address customer friction points before they appear in data
Salesforce Operations: You will identify and help implement workflow improvements within Salesforce to make our internal processes faster and more automated.
Root-Cause Escalations: You will handle high-level technical escalations, but with a twist—your primary goal is to use those escalations to update our AI and Knowledge Base so the issue never happens again.
Ready to Seal the Deal?
Submit your application today and take the next step in your career with Top Hat.
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