Support Specialist

**What you'll do**- Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction- Engages with other teams and end users to identify issues and determine/implement solutions- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Provide on-site technical support to end users in a corporate environment.
- Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11.- Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams).
- Deliver direct user support, ensuring a positive experience and efficient issue resolution.
- Perform basic inventory management and follow up on s...