Swissport Executive Lounge Duty Manager

Join Swissport as the Duty Manager for our Executive Lounge, ensuring our guests have a remarkable start to their travels. This role demands strong leadership in a vibrant airport locale.
As Duty Manager, you'll oversee the lounge operations, supervise staff, and uphold high standards of guest service. You’ll manage financial KPIs, conduct staff training, and ensure compliance with regulations. A passion for hospitality and excellent communication skills are essential.
Key Responsibilities:
• Lead and manage the Lounge Agents team
• Complete and disseminate daily operational reports
• Train staff while monitoring their performance
• Guarantee compliance with health and safety policies
• Actively address and resolve guest concerns
Requirements:
• High School diploma required
• Three years of relevant management experience
• Strong communication skills in both French and English
• High responsibility and attention to detail
• Flexible availability f...