System analyst – Genesys, telephony and CC

About The Role

We are looking for a System analyst – Genesys, telephony and CC for our growing team!

What You'll Do Here

• Act as a technical advisor for users, analyzing their needs, working with reference tools, and following best practices in implementing the processes and tools necessary to ensure the smooth running and integrity of technology operations.
• Provide specialized support for telephony infrastructures, including but not limited to Genesys Cloud.
• Track requests using the incident management tool and change control procedures to ensure complete problem resolution, reduce the number of incidents, and decrease incident recovery time.
• Establish and maintain excellent working and collaborative relationships with other company departments.
• Contribute to the creation of reference manuals for end-users by writing process documentation in order to improve intervention efficiency and knowledge transfer.
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