System analyst – Genesys, telephony and CC

About the role

We are looking for a System Analyst – Genesys, telephony and CC for our growing team.

What you’ll do

• Act as technical advisor for users, analyzing their needs and implementing processes and tools to ensure the smooth running and integrity of technology operations.
• Provide specialized support for telephony infrastructures, including Genesys Cloud.
• Track requests using the incident management tool and change control procedures to ensure complete problem resolution, reduce incidents and decrease recovery time.
• Establish and maintain excellent collaborative relationships with other company departments.
• Contribute to the creation of reference manuals for end‑users by writing process documentation to improve intervention efficiency and knowledge transfer.
• Participate in training other team members and transferring specialized skills, as required.
• Encourage change, support the co...