Systems Administrator (Colombia)

Full Time Systems Administrator (Colombia)

Overview

We’re seeking a Systems Administrator. While the initial responsibilities focus on Tier 2 Help Desk support, the ideal candidate already possesses or is close to possessing systems‑level capabilities such as server administration, network management, security tools, and project implementation.

Responsibilities

• Provide Tier 2 technical support for escalated incidents involving workstations, servers, networks, and security systems.
• Troubleshoot complex issues independently while maintaining clear, detailed documentation in the ticketing system.
• Collaborate with Tier 1, Tier 3, and project teams to resolve issues efficiently and share knowledge.
• Participate in onboarding, backup testing, and maintenance routines to gain environment familiarity.
• Contribute to improving standard operating procedures and knowledge base documentation.