Full time

=TDS Operations Analyst II

Posted by The Toronto-Dominion Bank (Canada) • March 23, 2026

📍 Calgary, Alberta, Canada

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Description

Description
 :Customer
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional ...
            

Job Details

Location Calgary, Alberta
Job Type Full time
Category Business Operations Specialists
Posted March 23, 2026
Deadline May 02, 2026

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