Team Lead, Operations - Supervision & Quality (Cleaning & Facilities Services) (Toronto)

Summary The Team Lead, Operations – Supervision & Quality is responsible for overseeing day‑to‑day delivery of facility support operations across assigned sites. This role ensures service excellence through robust leadership, quality oversight, vendor coordination, and proactive communication with clients and internal teams. Reporting to the Regional Operations Manager, the Team Lead drives high standards of cleanliness, safety, and operational performance while supporting continuous improvement across all service lines.

Key Duties & Responsibilities

Leadership & Team Management

• Lead, mentor, and develop cleaning and facility support staff to ensure high performance and adherence to BGIS standards.
• Participate in recruitment, onboarding, training, and performance management.
• Coordinate staffing schedules and ensure adequate coverage for all shifts and service requirements.
• Conduct regular team meetings, safety briefings, an...