Team Lead - Player Operations

**Role Overview**At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe.As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.Reporting to the Senior Manager - Player Operations, this role offers an exciting opportunity to lead in a fast-paced, innovative environment.
**Key Responsibilities****Team Leadership**- Manage and support agents within the Player Operations team, ensuring high performance and professional development.
- Monitor attendance, punctuality, and scheduling to ensure optimal team coverage across all shifts.
- Foster a collaborative and high-performance culture through coaching, mentoring, and regular feedback.
- Act as an escalation point for complex issues, guiding agents to effective resolutions.
**Player Operations**- Oversee fraud prevention processes, including the detection of suspic...