Team Lead-Retail

Overview

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

Responsibilities

• Lead a sales team and model customer service behaviours to promote an exceptional in-store experience.
• Provide support and coverage to the Store and Assistant Managers in their absence.
• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and e...