Team Lead Sales Support (Bogotá)

Team Leader (AFR-OFR Ops) – Global Forwarding, Freight

Location: GSC BOG. Join DHL Global Forwarding’s Global Services Center (GSC BOG) as a Team Leader for Air and Ocean Freight operations. This role oversees performance and development of a dynamic team of Associates and Specialists, ensuring process excellence, operational efficiency, and outstanding service delivery for our global stakeholders.

Key Responsibilities

• Team Leadership & Performance:
  • Lead a team of specialists and associate agents, fostering a culture of operational excellence, respect, and accountability.
  • Provide continuous coaching, feedback, and performance reviews to ensure professional development and goal alignment.
  • Ensure high levels of service quality, accuracy, and timeliness across all operational tasks.
• Process & Quality Management:
  • Monitor and ensure adherence to defined processes and quality standards in line with SLAs ...