Team Lead, Service Delivery

Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working on‑site in Bogotá, Colombia, you’ll be a part of bringing humanity to business.

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring a quality customer experience on every interaction as you're the first-line manager for your team. You’ll report to the Operations Manager and act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to ensure the achievement of company and client goals while addressing employee‑rel...