Team Lead – US Background Verification & Customer Service (Voice)

Job Title:

Team Lead – US Background Verification & Customer Service (Voice)

Location:

Pune – Hinjewadi Phase 1 (Onsite)

Shift:

US Shift (Evening/Night Shift)

Job Summary:

We are looking for a dynamic and experienced Team Lead to manage a hybrid team handling US Background Verification (BGV) processes along with Customer Service (Voice) operations. The role requires strong leadership skills, attention to detail, and the ability to manage both backend verification workflows and front-end customer interactions with US clients.

Key Responsibilities:

• Lead and manage a team handling US Background Checks (employment, education, criminal, reference checks) and customer service voice support
• Ensure timely completion of verification processes as per client SLAs...