Technical Account Manager - SMTP

Description

Position at MOZ Group. The Opportunity (Hybrid Ottawa)

Key Responsibilities

Client Onboarding & Sales Transition

• Post‑sales Liaison: Partner with the Sales team to ensure a seamless handoff immediately after a contract is closed, ensuring no client requirements are lost in transition.
• Onboarding & Implementation: Lead the technical onboarding process for high-volume accounts, coordinating setup, IP warming strategies, and integration testing.
• Product Demonstrations: Conduct technical product demos and walk‑throughs customized to the client's specific sending architecture and business needs.

Single Point of Contact & Technical Escalation

• Technical Champion: Act as the dedicated, trusted technical advisor and primary escalation point for all technical issues, performance anomalies, and deliverability concerns.
• Support Liaison: Partner closely with Tier 2/3 Technical...