Description
Technical Operations Manager
About the Business Area/Department: The Frontline Services (FLS) Team oversees the response to incidents. Spread over global sites (Bogota, Sydney, Erding and Bangalore), the team organized 24x7, follow-the-sun model (working on weekends and holidays in on-call rotation).
Summary of the role
The Amadeus Frontline Services (FLS) Team Manager is responsible for leading one of the sites that is part of the general 24x7 team, dedicated to the monitoring and recovery of Amadeus's most critical production systems. This role ensures rapid incident detection and resolution, drives operational excellence, and fosters team development in a cloud-based workload.
In this role you’ll
- Lead and manage the Amadeus Frontline Services (FLS) team in the Americas, continuously monitoring and recovering the company’s most critical production systems.
- Analyze historical incident volume and data to improve monitoring qu...
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