Technical Programme Manager – Live Incident Response

Role Purpose

Are you ready to pioneer a game-changing approach to safety in retail? As the Technical Programme Manager for Live Incident Response, you will be at the forefront of a cutting‑edge initiative designed to revolutionise how our colleagues access support when it matters most. This is not just a programme—it's the next evolution of our colleague safety strategy, seamlessly blending robust strategic infrastructure with specialist security components.

Responsibilities

• Own and drive the Live Incident Response programme end‑to‑end, using trusted programme methods, tools and meetings to ensure quality delivery and measurable impact.
• Empower teams, orchestrate cross‑functional collaboration, and coordinate in‑store installations to ensure that stores are equipped to provide in‑the‑moment help when incidents arise.
• Report to a Lead Technical Program Manager and deliver the programmes within your remit.
• Define, esta...