Technical Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilities

• Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications

• Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation

• Respond to critical incidents (P1/P2) within defined SLAs

• Participate in incident bridges, triage, and service disruption communications

• Monitor global ticket queues for SLA compliance and metrics tracking

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