Technical Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilitiesWhat You'll Do:Technical Problem-SolvingProvide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applicationsManage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalationRespond to critical incidents (P1/P2) within defined SLAsParticipate in incident bridges, triage, and service disruption communicationsMonitor global ticket queues for SLA compliance and metrics trackingTroubleshoot application issues and configuration problems with minimal initial...