Technical Support Coordinator (Afterhours/weekend)

As a Customer Support Coordinator you will be responsible for:
Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only
Serving as an additional administrative and/or technical resource on active project implementations.
**Activities**:
- Actively Resolving Customer Technology Related Issues & Inquiries
- Respond to issue requests, notifications, and inquiries within specified time requirements
- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution
- Regularly create or update documentation and training material in the Customer Support Knowledge Base
- Serve as An Additional Resource on Active Project Implementations
- Attend internal and customer meetings throughout project implementation
- Perform administrative and technical tasks assigned by the project’s Engagement Manager or Solutions Architect
- Assist in creating user guides and t...