Technical Support L1 English speakers - LIMA

What will you do?

• Provide Level 1 technical support and incident resolution
• Register, monitor, and manage tickets using ticketing tools
• Assist cloud environments such as AWS, Azure, or GCP
• Communicate with users in both Spanish and English
• Escalate incidents efficiently to higher support levels when required

What are we looking for?

• +1 year of experience in technical support or server administration
• Knowledge of Windows and Linux/Unix environments
• Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
• Availability to work in rotating 24x7 shifts
• Residence in Trujillo, Lima, or Arequipa

What do we offer?

• Indefinite contract from day one
• Additional days off besides vacations
• Certifications & continuous training
• Career...