Technical Support Specialist MV Drives

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Reports To

Portfolio Manager

Mission Statement

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

• Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
• Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
• Ensures customer retention by delivering superior customer experience.
• Identifies opportunities (while supporting customers) to address any additional concerns and reports t...