Technical Support Team Lead — Cross-Functional Operations

A leading technology company located in Mexico City is seeking a Technical Support Team Leader to oversee technical operations, manage team performance, and coordinate communications between internal teams across LATAM. Key responsibilities include supporting key accounts, managing escalations, and training new team members. The ideal candidate must have knowledge of Genetec products, network principles, and certifications such as MCSE and CCNA. This position requires proficiency in English, Portuguese, and Spanish.
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