Technical Support Trainer

Summary:

We are seeking a technically skilled and customer-focused individual to provide support for our fire safety and security product lines. In this role, you will troubleshoot installation and production issues, assist with resolving technical and engineering challenges, and support the sales and installation teams to ensure product effectiveness. You will respond to customer inquiries via phone, email, and web, log support cases using Microsoft Dynamics AX, and escalate unresolved issues as needed. Additionally, you will simulate field issues in a lab environment, document findings, and deliver technical certification training to help customers effectively use our fire alarm and communication products. This is a full time role based out of our facility in Point Claire, QC.

Responsibilities: